Taylor Swift: Ticketmaster error causes Lancashire superfan to miss an hour of Eras Tour in Liverpool

Watch more of our videos on ShotsTV.com 
and on Freeview 262 or Freely 565
Visit Shots! now
A Taylor Swift super fan from Chorley missed a third of the Liverpool concert after a Ticketmaster system error left her queueing outside for an hour.

Posting a video from outside Anfield Stadium, Jessica Lander, 33, took to social media to vent her frustration at being shut outside the venue while her favourite artist was on stage.

The Chorley woman was lucky enough to secure last minute tickets for the Eras Tour concert in Liverpool on June 14. But when she arrived, her tickets weren't scanning - and it appeared that she wasn’t alone.

Hide Ad
Hide Ad
Jessica Langer, a Taylor Swift super fan missed a third of her Anfield show after a Ticketmaster system error left her queueing outside the concert for an hour.Jessica Langer, a Taylor Swift super fan missed a third of her Anfield show after a Ticketmaster system error left her queueing outside the concert for an hour.
Jessica Langer, a Taylor Swift super fan missed a third of her Anfield show after a Ticketmaster system error left her queueing outside the concert for an hour. | Jessica Langer / SWNS

Jessica explained: "As soon as we got to the queue, we were being told that our tickets had already been scanned in. They were basically telling us the seats we had booked already had other people in them."

Swathes of people queuing outside were having the same problem with their tickets. After waiting around for an hour, the venue was able to supply Jessica with paper tickets but not in the £185 ticket with central view seat she had paid for. Jessica was instead allocated to sit in a £60 seat with a limited view of the stage.

Jessica has been a fan of Taylor Swift since her very first tour, which she attended in Manchester in 2009. In the video, she adds: “The seats we were given were rubbish, which was really really upsetting. They were almost behind the stage.”

Jessica contacted Ticketmaster to complain and hopefully get a refund. She said: "I have since spoken to someone on TikTok who coincidently was reallocated to the original seat that I had purchased. So I have proof that my original seat was empty the whole time. I don't know why someone couldn't have gone and checked if our seats were empty rather than just listening to the system that clearly wasn't working.”

Comment Guidelines

National World encourages reader discussion on our stories. User feedback, insights and back-and-forth exchanges add a rich layer of context to reporting. Please review our Community Guidelines before commenting.

News you can trust since 1869
Follow us
©National World Publishing Ltd. All rights reserved.Cookie SettingsTerms and ConditionsPrivacy notice