Royal Mail announces major new change to parcel delivery service

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Royal Mail announced the new changes to their delivery service on social media to warn customers

Royal Mail has announced a major new change to its parcel delivery service. The mail service will automatically deliver items to customers following a first failed attempt at a home delivery, it has been confirmed.

If you’re not home to receive your package, you won’t have to book for a re-delivery or pick up your packages at a collection point, as Royal Mail will have your items delivered to you on the next available working day.

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The new system is set out to make it "easier" for households to receive the items that can’t fit through the post box or require a signature.

Announcing the news on Twitter on Monday, Royal Mail said: "From 2 May 2023, if you’re not home and your parcels won’t fit through the letter box, or need a signature, posties will automatically redeliver the next working day."

Royal Mail has said the change is a way for people to save time on making a trip to a collection point. The re-delivery process will remain free service to the public and if you don’t want your packages to be delivered the next day, you can book a day which is convenient for you.

Postal workers will either leave your parcel with a neighbour, in a safe place or attempt a second delivery the next day. Customers won’t be able to collect their items from a collection point until Royal Mail attempts to re-deliver the parcels.

However, if you’re not in, you will be left with a ‘Something for you’ card informing you whether your package is with a neighbour, a safe place or if it will be re-delivered to you.

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