Key role for DACT frontline workers

AS the fight to save DACT continues front office staff are as determined as ever to help those in need.

For many DACT users the three transport co-ordinators who work at the office on Abbey Street are as vital as the drivers who take them to and from appointments.

Between them they arranged 65,000 trips last year and on some days they are the only human contact many DACT users have.

As well as supplying vital trips to medical appointments, the organisation also arranges a bus to and from town on market days for those who struggle to get around.

But it may have to cut back services if Northamptonshire County Council scraps its £31,000 grant next month.

The Daventry Express is campaigning to make sure this doesn’t happen and so far more than 7,500 people have signed a petition to back the campaign.

Anita Damerum is one of the transport co-ordinators and has worked at DACT for almost three years.

She said: “I think it’s vitally important because I know the passengers and get to know their needs so then I can find the right driver when booking appointments.

“For example some passengers need help getting in and out of the hospital and we know who these are and which drivers can help.

“Quite often the drivers and passengers end up becoming good friends and we see so many little stories which are very heartwarming.

“We are not just a voice on the phone, we are a friend.

“The amount of times that people have said ‘we don’t know what we would do without you’ is so unbelievable.”

The petition can be signed in the Daventry Express offices, at DACT’s offices in the Abbey Centre, at DACT Shopmobility on New Street or at McDonald’s on Vicar Lane.