‘Complaints increase is no surprise’

FOLLOWING shocking statistics that the number of complaints made against doctors has risen by 23 per cent in the last year, a cancer sufferer from Daventry has again criticised the care she received.

Kristin Hallenga, 26, says her doctors we uncompassionate and failed to diagnose her twice despite her concerns.

She is among those who have openly complained about doctors. The General Medical Council this week revealed the number of complaints made against doctors has risen from 7,153 in 2010 to 8,781 in 2011.

Although Danetre Medical Practice have not seen an increase in complaints Practice Manager Jo Gilford thinks there could be two reasons for the rise.

She said: “We feel it is now easier to complain about a doctor and that patient expectations are higher so they are more likely to complain.”

Miss Hallenga saw her GP three times about a large lump in her breast in 2008 before she was referred to hospital and diagnosed with metastatic breast cancer in February 2009.

She said: “I think my GP could have been more compassionate or could have at least listened. One doctor didn’t examine me.”

Miss Hellenga said: “To be honest I am surprised there aren’t more complaints but I do feel we should highlight the good doctors as well as highlighting the bad.”