Ford’s new call centre brings 100 jobs to town

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A HUNDRED new jobs have come to Daventry at a customer services centre which will handle 350,000 calls a year.

The new customer relationship centre opened on Thursday last week, at the Ford site, off Royal Oak Way in the town.

To mark the occasion a plaque was unveiled at the centre by Glenda Simmonds, Mayor of Daventry.

The centre is housed within the existing buildings, although Ford invested £7 million in the facility, including £1 million on refurbishing the building, plus installing new equipment and infrastructure.

Although around 70 people moved with the centre to Daventry, the new facility has allowed the company to expand and take on extra staff.

Opening the new centre Cllr Simmonds said: “Ford has already added new jobs at Daventry over the past year, which is brilliant news for the local community.

“The opening of the new Ford Customer Relationship Centre adds further jobs and shows confidence in Daventry as a good area for investment.”

The call centre handles enquiries ranging from simple questions from customers to concerns about problems with vehicles or calls for assistance.

Andy Barratt, director at Ford’s customer service division added: “This is a great opportunity for the team to be based at a new Ford location with the latest telecommunication technologies and up-to-date staff training facilities, ensuring Ford customers receive the best care possible.”

The new Daventry customer centre is one of the largest Ford has in the world.

Originally the Ford customer assistance centre opened in Essex in the early 1990s, before moving to Coventry in 1994.

With the sale of Ford’s interests in Jaguar and Land Rover and the Coventry site, the decision was taken to move the call centre to Daventry.

The new Daventry centre will handle more than 350,000 calls and 14,000 pieces of correspondence each year.

The Ford parts distribution centre in Daventry was opened in 1968 and currently employs more than 500 people. Last year 80 jobs were created in a new dock and operations area.

It stocks 100,000 different parts for the whole European Ford range for up to 10 years from car production.

The centre distributes across the UK and Europe, but also serves locations in the Middle East and Americas.