Residents 'at heart of everything' at Northamptonshire care home upgraded to 'outstanding'
Watchdog inspectors have said residents are at “at the heart of everything” a Northamptonshire care home does, as its rating as been upgraded to ‘outstanding’.
Flora Innes House in Byfield, Daventry, was inspected by the Care Quality Commission (CQC) in April this year.
Run by Solden Hill House Limited, the care home supports people with learning disabilities and complex support needs.
In a report published on Tuesday June 30, the CQC upgraded the rating for how safe and effective the home is from good to outstanding, and how well-led it is from requires improvement to outstanding. How caring and responsive have again been rated good.
Greg Rielly, CQC’s deputy director of adult social care in the east midlands, said: “We found Flora Innes House was delivering genuinely exceptional care, and it was clear from the moment we arrived that the home puts the people living there at the heart of everything it does.
“Leaders and staff had built a culture where they actively championed people’s independence.
"One person arrived at the home with low confidence and limited independence, and through careful support and a commitment to helping them achieve their goals, they now cook for themselves, use public transport, and participate in work and hobbies they enjoy. This was just one example of the benefits that good quality care can have on people’s lives.”
Inspectors found that leaders promoted a “strong culture of safety and learning”, ensuring incidents were thoroughly investigated and lessons were shared.
People told inspectors staff were “caring and attentive and always treated them with dignity and respect”. Relatives said they felt welcome, involved and well informed.
Inspectors also said staff used a wide range of accessible communication tools, including easy-read guides, visual timetables and objects of reference, to help people understand their care, make informed choices and play an active role in decisions about their lives.
The report added: “Leaders consistently treated staff with fairness and respect, fostering an inclusive team environment. Staff said they felt listened to and supported, which directly contributed to the high-quality care people received.
“Leadership had been transformed since the previous inspection, consistently promoting person-centred care.”