Reception teams can play a big role in our experience at our GP practice, from booking appointments to ordering repeat prescriptions and inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across Northamptonshire and beyond. More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their doctor’s surgery.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Northamptonshire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
5. Danes Camp Surgery - Northampton
There were 369 survey forms sent out to patients at Danes Camp Surgery in Northampton, and the response rate was 34%. 64% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’. | Google Maps
6. Springfield Surgery - Brackley
There were 298 survey forms sent out to patients at Springfield Surgery in Brackley, and the response rate was 36%. 61% of patients said the reception team was ‘very helpful’, while 35% said they found the team ‘fairly helpful’. | Google Maps
7. Byfield Medical Centre - Byfield, Daventry
There were 254 survey forms sent out to patients at Byfield Medical Centre in Byfield, Daventry, and the response rate was 48%. 61% of patients said the reception team was ‘very helpful’, while 30% said they found the team ‘fairly helpful’. | Google Maps
8. Saxon Spires Practice - Guilsborough, Northampton
There were 281 survey forms sent out to patients at Saxon Spires Practice in Guilsborough, Northampton, and the response rate was 43%. 61% of patients said the reception team was ‘very helpful’, while 36% said they found the team ‘fairly helpful’. | Google Maps