Coronavirus: Northamptonshire train operators u-turn over £10 fee for swapping tickets

Watch more of our videos on Shots! 
and live on Freeview channel 276
Visit Shots! now
London Northwestern and East Midlands Railway drop charges for passengers

Train operators have made a quick u-turn over charging Northamptonshire passengers who are forced to abandon journeys by the coronavirus outbreak.

London Northwestern and East Midlands Railway, who run services through the county, will scrap their policy of imposing a £10 fee on refunds for tickets booked in advance after furious passengers accused them of profiteering from the pandemic.

Hide Ad
Hide Ad

LNWR's customer experience director Lawrence Bowman, whose trains through Northampton between London and Birmingham, said: “We understand these are exceptional times and we are committed to playing our part in supporting the national effort to delay the coronavirus spread.

London Northwestern run trains between London and Birmingham via NorthamptonLondon Northwestern run trains between London and Birmingham via Northampton
London Northwestern run trains between London and Birmingham via Northampton | other

“We are changing our processes so our customers are able to receive their money back on refundable fares without an administration fee.

"For the cheapest advance tickets, which are not refundable, we will allow customers to change their ticket for free if they decide not to travel.”

Budget airlines announced last week they would allow passengers to cancel and rebook flights for free.

A spokesman for East Midlands Railway, which serves Corby, Kettering and Wellingborough, added they would be following suit.

Comment Guidelines

National World encourages reader discussion on our stories. User feedback, insights and back-and-forth exchanges add a rich layer of context to reporting. Please review our Community Guidelines before commenting.