Enterprise failings highlighted in report

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THE standard of bin collections in the Daventry district has been slammed following a report.

Enterprise Management Services (EMS) gained the contact to carry out the management of the environmental services, including bin collections and maintaining grass verges and open spaces, from Daventry District Council (DDC) and Northampton Borough Council (NBC).

NBC has made public the findings of an independent report into the performance of EMS and data released by the council has shown the target of 240 missed bins per month was exceeded from April to September 2012.

Reacting to the report’s findings, DDC deputy chief executive Simon Bovey said: “We are supportive of NBC commissioning this independent review.

“We are also carrying out our own review of the environmental services contract via our scrutiny and improvement committee and work on this is well under way.

“While there are different performance issues for Daventry District and Northampton Borough, we expect the contract to deliver the expected level of service for all residents in both areas.

“We have established direct links with the management of EMS to address performance issues, in addition to the partnership unit hosted by NBC.”

Other key issues identified in the report include the number of missed bin collections, a lack of training of staff and a failure to maintain grass verges and open spaces to an acceptable standard.

Councillor David Mackintosh, leader of Northampton Borough Council, said he accepted there had been some ‘failings’ in the way the council had managed the contract.

He said: “We have acted immediately to put better controls in place and now I am expecting Enterprise to do what needs to be done to provide the quality of service that we expect for people in Northampton.

“We will be monitoring the contract very closely in future and I will be expecting Enterprise to tackle the issues identified and their causes immediately.”

“The penalties should show Enterprise that we mean business. All we want is for people to see an improvement in services.

“We now know what we need to do to improve on our side. We will be expecting Enterprise to do the same.”

The report, which was carried out by the waste firm Beasley Associates Ltd, concluded the biggest issue was the failure to hit monthly targets for “missed bins”.