Empty promises are cold comfort in windows row

MHDE-07-01-12 WINDOWS JAN14 (2)'Stephanie Hulme, pictured with her son Jack ( 3 ), has been trying to get her rotten windows replaced, by the housing association.
MHDE-07-01-12 WINDOWS JAN14 (2)'Stephanie Hulme, pictured with her son Jack ( 3 ), has been trying to get her rotten windows replaced, by the housing association.
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A WOMAN says her house has been left too cold for her young son due to rotting window frames.

Stephanie Hulme lives in Sycamore Avenue, Woodford Halse, in a Bromford Housing Association home.

She said: “When I moved here in November 2008 the windows hadn’t been painted for years and a lot of them were already rotten.

“Since then I’ve been fighting to try and get them repaired. The problem is that the frames are so bad it’s hard to keep the house warm.

“I’ve got a three-year-old son. I can’t give him a bath in the evenings because the house is too cold for him when he gets out. We spend our evenings in the lounge to keep warm, but as soon as you go into another room you can feel the cold.

“They also look in a bad state from the outside – I quite often get door-to-door salesmen talking to me about them.

“I’ve had environmental health officers out who have basically said that the windows need repairing. The housing association said I was on the list to get them repaired in the last year, but nothing’s happened. All they’ve done is put up plastic on the inside of the windows to create a kind of double glazing.”

A spokesman for the Bromford Group said: “We are aware that Miss Hulme has experienced problems with her windows and have responded to complaints making a number of repairs. We have accepted that, while remedial action has been taken, the windows have now reached the end of their life and need to be replaced within a year.

“Miss Hulme’s property is on our planned window replacement programme.”