Ambulance complaints are highest

AMBULANCE patients in the county made more complaints to NHS bosses than any other division in the East Midlands, a new report shows.

East Midlands Ambulance Service (EMAS) board papers show in nine of the last 12 months, complaints were higher than in the Leicestershire and Rutland area, Nottinghhamshire, Derbyshire and Lincolnshire.

At their peak in December 2011, complaints in Northamptonshire were proportionally almost six times more than Nottinghamshire, the second worst area.

Health bosses said the statistics meant the urge for patients to give their opinion was stronger in Northamptonshire. They backed up their claim by pointing out Northamptonshire was also the source of the most compliments.

As most of the complaints were about time taken for an ambulance to arrive they also acknowledged that the overall rise in complaints was probably linked to the introduction of the new 999 call categorisations last April.

It comes after EMAS boss Phil Milligan admitted in February that waiting times were far too long.